Equipment Service Dept.

Our fully trained and dedicated on-site Service Technicians are available for you to speak to should you have any equipment technical issues or questions. Feel free to call (03) 8586 7800 and press option 3 to speak directly to a member of our Equipment Service team. Click here to go our Contact Us page if you prefer to send us a message with your enquiry.

Return of equipment for service/repair:

Please discuss any technical issues with our Equipment Service Team prior to sending any devices back for service/repair as we maybe able to diagnose and resolve them over the phone. When sending equipment back to Briggate Medical for service/repair, we request you complete our Service/Repair Request Form and return it along with the item to be addressed:

Podiatry Drill repair and servicing:

If looked after and cared for correctly, our range of Podiatry Drills should provide you with years of quality performance and service. Our long standing relationships with our drill manufacturers allow us to ensure all of our drills are manufactured to Australian conditions and spare parts are readily available. We recommend our range of drills be returned to Briggate Medical for routine maintenance and servicing by our experienced Equipment Service Technicians. For service intervals, refer to the manual supplied with your device or refer to the “Product Resources” tab for the drill in question.

Instrument care, repair and servicing:

It is important to take care of your instruments to ensure optimum performance and long service life. Click the button below for some procedures and handy tips to get the best out of your instruments. If you experience persistent issues with your instruments, please contact our Equipment Service Dept.

Need further information or operating instructions for a particular device?

Search for the product on our website and refer to it’s “Product Resources” tab. Where available, we have a range of documents and videos which you may find useful. Most of the equipment related videos we have available can be accessed via the link below:

Tips from our Equipment Service Team:

Never use inferior or cheap burrs and mandrels. All tools supplied by Briggate Medical Company are manufactured to the specifications outlined by the drill manufacturers. Low quality tools can damage internal handpiece components.
Never use bent or damaged burrs and mandrels. This too can damage internal handpiece components.
Most drills offer some form of handpiece self-maintenance. Set a date in your calendar or delegate a staff member to cary out this task on at least a fortnightly basis. It will take no more than 5 minutes and can ensure optimum performance and minimise potential damage to internal handpiece components.

Your Cart